privacy policy

At Attuned Occupational Therapy, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Act 1988 and the National Disability Insurance Scheme (NDIS) Practice Standards. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

We collect personal information to provide occupational therapy services, including capacity-building supports under the NDIS. The types of information we may collect include:

• Name, date of birth, and contact details
• NDIS participant number (if applicable)
• Medical history and therapy-related information
• Information about support needs and goals
• Billing and payment details
• Correspondence and communications with us

We collect personal information directly from you, your guardian, support coordinators, or other relevant professionals involved in your care.

We use your personal information to:

• Provide occupational therapy services
• Develop therapy plans and reports
• Communicate with you and relevant stakeholders (e.g., support coordinators, allied health professionals, or caregivers)
• Process payments and claims, including through the NDIS
• Meet our legal and regulatory obligations

We may disclose your personal information to:

• The NDIS, its agencies, or plan managers for funding and reporting purposes
• Other healthcare providers or professionals with your consent
• Legal or regulatory authorities if required by law

We will not disclose your personal information to third parties without your consent unless required by law.

We take reasonable steps to ensure your personal information is secure. This includes:

• Secure electronic record-keeping systems
• Restricted access to personal information
• Compliance with data protection policies and regulations

If we no longer need your personal information, we will take reasonable steps to destroy or de-identify it in accordance with legal requirements.

You have the right to access and request corrections to your personal information. To do so, please contact us using the details provided below. We may require verification of identity before granting access.

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us as per the details on our website. 

Effective Date: 01/03/2025